Privacy policy

Fox Tours Italy is the business brand of Stefano Volpi, based in Tuscany, Italy. For privacy questions or to exercise your rights, contact tuscanytourdriver@gmail.com or +39 389 622 2998. The full registered business identity and address still require confirmation; see the legal notice.

Saved tour enquiries contain your name, email, optional phone number, preferred date, passenger count, pickup location and notes. Private bookings and group requests also contain scheduling, approval and payment information. Olive oil requests contain contact and delivery details, country, product requests, gift notes, harvest preferences and the selected shipping method.

We use these details to respond to your request, prepare a quote, arrange an agreed service, fulfil an order and handle payment or support. The legal basis is taking steps at your request before a contract and performing that contract; accounting records are processed where legally required. Security and service troubleshooting rely on legitimate interests, subject to your rights.

Dietary or accessibility notes may reveal sensitive health information. Sharing them is optional: avoid diagnoses or unnecessary sensitive details and contact Stefano directly to discuss accommodations. Any processing of health information requires an appropriate legal basis, including explicit consent where required; a general enquiry submission is not a substitute for that consent. Do not submit another person’s sensitive information without their permission.

Lovable Cloud hosts the site’s saved enquiries, bookings, orders and owner-managed contact lists. Access to private records is restricted to authorised owners. Owner sign-in processes account details and stores a session in the browser. If you choose a third-party sign-in provider, that provider handles your sign-in under its own privacy policy. Technical hosting and security logs may process connection information; the no-IP-retention statement below applies to Lovable visitor analytics, not every service on this site.

Where connected, SumUp processes tour deposits and olive oil payments on its hosted checkout. We store payment references, checkout links, amounts and payment status, not card numbers or security codes. SumUp receives the payment information you enter and the order or booking reference.

For agreed shipping, relevant recipient, delivery and order details are shared with the shipping provider. US olive oil shipments may be arranged through Mail Boxes Etc. in Siena after a personal quote. Destination authorities may receive information required for customs.

Saved tour enquiries are stored before you choose to open WhatsApp; you still press Send yourself. The contact form opens a prepared WhatsApp message without saving that form as a tour enquiry. WhatsApp (Meta) receives the content you send and processes information when you open its service. Email links open your mail app; your email provider and Stefano’s Gmail service process sent messages.

Facebook and Instagram are external links, not embedded feeds or advertising pixels. Their providers process your visit when you open them. Google Fonts is loaded from Google servers and may receive connection information such as your IP address and browser. These providers have their own privacy policies.

Chat messages and the pizza enquiry details you ask the writing assistant to use are sent to Lovable AI Gateway and its model provider to generate a reply or draft. Each chat request sends the conversation history. Avoid entering payment details, passwords or sensitive personal information. Provider retention and international processing are governed by their applicable terms; no zero-retention promise is made here.

One chat conversation is saved in your browser until you clear it or clear site data. Clearing local history does not erase provider logs or saved enquiries. AI replies may be inaccurate and are not booking confirmations, live availability checks or binding quotes. Drafts are not automatically sent to Stefano.

The owner prepares seasonal emails using an email app and a BCC list, not an automated marketing platform. The list stores email addresses, marketing consent and unsubscribe status. Only consenting, non-unsubscribed contacts are eligible. Consent is separate from requesting a tour or ordering oil and may be withdrawn at any time. A suppression record may be retained to respect your opt-out.

Button and link clicks are recorded for every visitor. Page visits, time on page, page speed and errors are also recorded for every visitor, without cookies and without identifying anyone. This site currently has no analytics consent banner.

Lovable’s analytics records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and button and link clicks. It uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors or recognise returning visitors. The editor preview is not counted.

Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Browser preferences and chat history remain until changed or cleared. A fixed deletion schedule for enquiries, bookings, orders, account records and email correspondence has not yet been confirmed; contact Stefano for details. Required tax or dispute records may need longer retention. Submitting an enquiry does not trigger automatic deletion.

Providers may process information outside the EEA. Where required, appropriate transfer safeguards must apply; contact Stefano for information on the arrangements applicable to your data. You may request access, correction, deletion, restriction, portability and objection where applicable, and withdraw consent without affecting earlier lawful processing. We may need to verify your identity. You may complain to the Italian Garante per la protezione dei dati personali or your competent supervisory authority.