Booking & sales terms

An enquiry or waitlist request is not a confirmed booking and does not reserve time. Stefano confirms the itinerary, date, pickup, passengers, inclusions and total quote personally. Sample itinerary prices, driving times and USD conversions are illustrative, not binding or live exchange rates. Bookings may be planned up to two years ahead, subject to availability.

Private VIP tours require at least four guests. Vehicle and luggage capacity must be confirmed with Stefano. VIP rates are set by Stefano, not by sample itinerary prices. The deposit is 30% of the confirmed total; the remaining 70% is due on the service day under the agreed payment arrangements. Payment alone is not confirmation until the payment is verified and the calendar reservation succeeds. If a payment cannot be matched to a reservation, contact Stefano promptly to resolve the payment and availability.

Shared tours are €220 per person. Stefano approves seat requests, and a departure confirms at six accepted guests. Maximum capacity is subject to confirmation; eight seats are not guaranteed. Payment links are made available only after acceptance and departure confirmation. A request or waitlist place is not a paid ticket.

A paid voucher records passengers, date, booking details and the verified paid amount. Keep the private voucher link confidential. Only inclusions explicitly confirmed in the quote or booking apply; “all-inclusive” does not mean unlimited food, drink, admissions or unlisted extras.

The Chianti pizza class is available Saturdays and Sundays only. Dates, location, duration, transfers, price and dietary accommodations require confirmation. Christmas tours are offered in December; market opening dates, venues and the final itinerary must be checked with Stefano. Allergies and accessibility should be discussed before agreeing a service; no allergy-safe environment is guaranteed.

Olive oil is quote-first. A request is not a completed sale: Stefano confirms products, quantity, packaging, shipping method, total cost and expected delivery before providing a payment link. Oil payments and tour deposits use the same SumUp account when connected. Taxes, shipping and any exclusions must be disclosed in the agreed quote before payment.

Worldwide shipping is subject to destination restrictions and carrier acceptance. US shipping may be arranged through MBE in Siena as an owner-quoted drop-off, not an automated carrier booking. Customs duties, import taxes, responsibility for them and delivery estimates must be clarified in the quote. Gift messages do not guarantee a holiday delivery date. Report missing, damaged or incorrect goods promptly; statutory remedies remain available.

A cancellation scale, rescheduling cutoff and deposit refund policy have not yet been approved by Stefano. Ask for the applicable written conditions before payment. These pages do not declare deposits automatically non-refundable or set invented cancellation charges. Any agreed terms remain subject to mandatory consumer law.

If Stefano cannot provide an agreed service, contact him about an alternative or refund as required by the contract and applicable law. Weather, traffic, venue closures and other disruptions may require itinerary changes; they do not automatically remove your statutory rights.

Where EU or Italian distance-selling withdrawal rights apply to a goods purchase, consumers generally have 14 days from receipt to notify withdrawal. Exceptions depend on the actual goods and circumstances: olive oil is not automatically excluded merely because it is food. Ask Stefano for the applicable return instructions, address and information about return costs before payment.

Dated leisure services and passenger transport can be subject to different withdrawal rules or exceptions; their classification and the applicable conditions must be explained before agreement. Statutory conformity, refund and other mandatory consumer rights are not waived by these terms.

To notify withdrawal where available, email: “I notify withdrawal from my purchase of [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” This is a suggested notice, not a restriction on other valid notices.

Confirm child seats, luggage, mobility needs and pickup instructions before your service. Wine tastings are subject to applicable age rules; guests must follow venue and driver safety instructions. AI replies and brochures do not override a confirmed quote or perform bookings or payments.

Send complaints or payment questions to tuscanytourdriver@gmail.com with your booking or order reference; do not send card numbers. Italian law applies to the extent permitted, without removing mandatory protections in your country where applicable. No exclusive court restriction is imposed on consumers by this page.